Contact JU-ICE-IT

Terms and Conditions

 

Terms & Conditions for the Sale of JU-ICE-IT Products

These are the terms and conditions on which JU-ICE-IT will supply the Products offered for sale as shown on our website www.ju-ice-it.co.uk (our Site). Please read these terms and conditions carefully before ordering any Products. By placing an order with JU-ICE-IT, you are entering into a contract and you agree to be bound under these terms and conditions. If you do not agree to be bound by these terms and conditions, you should not place any orders.

 

  1. About Us

1.1 We supply fresh, unpasteurised juices to people residing in England and Wales (Serviced Countries). We regret that we cannot accept orders from individuals outside these countries.

 

  1. Contacting Us

You can contact us by telephone on 07739231660 or by email at info@ju-ice-it.co.uk.  We also have an online form where you can ask questions https://ju-ice-it.co.uk/contact/.

 

  1. Customer Warranty

3.1 By placing an order with JU-ICE-IT, you warrant that you are legally capable of entering into binding contracts.

3.2 You also warrant that you are resident in one of the Serviced Countries.

  1. Health Requirements and Allergies

4.1 We advise you to check with your doctor before undertaking any juice programme. Please ensure that you have no allergies, or any other reason which may preclude you from doing the juice diet such as: pregnancy, being underweight, Type 1 diabetes, anaemia, kidney failure, liver disease or where you are taking any prescription medicine. If you choose to continue without consulting your GP, you do so at your own risk. If you have any allergies, you MUST advise JU-ICE-IT prior to placing an order.

4.2 All our juices are unpasteurised and therefore may not be suitable for some individuals.

4.3 Please note that our Product ingredients include the following allergens: celery. Our juices are produced in an environment which also handles nuts and sesame seeds. THESE JUICES ARE NOT SUITABLE FOR THOSE WHO SUFFER WITH A NUT ALLERGY.

4.4 Most people find doing a juice programme relatively easy. However, some people experience various mild side effects. These are rare and usually subside within 24 hours. Possible side effects may include headaches, nausea, skin breakouts and lack of energy. We advise following the JU-ICE-IT tips to minimise any side effects and help you enjoy your juice plan.

 

4.5 If you do become unwell or experience any severe symptoms, you should consult your GP immediately.

  1. Our Contract

5.1 After placing an order with JU-ICE-IT, you will receive either a text or e-mail from us acknowledging that we have received your order. If you have not already confirmed that you have read, understand and accept our terms and conditions, you will be asked to do so at this time. Please note that your order constitutes an offer to us to buy our Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a text or e-mail confirming either:

  1. a) that the Product has been dispatched, in the case where a third party courier is being used; or
  2. b) a delivery time if your order is subject to the free local delivery provided by JU-ICE-IT.

It is at the point when you receive this confirmation that the contract between us is formed.

5.2 We reserve the right at our absolute discretion, and for any reason whatsoever, not to permit your purchase at any time and will provide our reasons for this decision either by text or by email address, depending on how you have contacted us.

5.3 If we have to contact you, we will do so by phone or by writing to you at the email address you provided to us in your order. For the purposes of fulfilling this Contract, both text and email correspondence are acceptable means of communication between us.

  1. Delivery

6.1 Each Product purchased is sold subject to its description provided on our Site, including any terms and conditions concerning estimated delivery dates and costs.

6.2 Products delivered within a radius of 5 miles from the JU-ICE-It Workshop will be delivered without a delivery charge.  All Products delivered outside this radius will be subject to a delivery charge. Our Products are shipped via a local courier on a 24 or 48-hour basis. No deliveries will be made available on Sunday or Monday. Please do not change delivery dates, times or location directly with the courier, all amendments must be informed to JU-ICE-IT.

6.3 The costs of delivery will be as advised to you during the order process. If you require a certain delivery time, you may be able to pay a variable surcharge on premium delivery services and certain postcodes. These costs are available upon request.

 

6.4 Delivery windows stated are an indication, and not a guarantee of delivery within these hours. If our delivery of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. Please contact us immediately for any delivery issues and we will attempt to assist to resolve your query.

6.5 Where you are not home to receive your delivery and you ask us to leave your Product in a ‘safe place’, you do so at your own risk. Please ensure this is somewhere out of direct sunlight and away from a direct heat source. This information must be supplied when your order is placed.

6.6 Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you provided. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the delivery instructions provided to us by you.

6.7 If no safe place instructions are specified or inadequate instructions are provided, the driver may return the item to the depot or use their discretion to leave the Product in what they consider to be a safe place. We cannot guarantee that any returned products will not be destroyed due to their perishable nature. JU-ICE-IT will not be held responsible for loss or damage of deliveries once they have been correctly left as per your instructions or if your instructions are insufficient or unclear and the product is returned to the depot.

6.8 If nobody is available at the delivery address to receive the Products in person, and no safe place has been stipulated, the Product may be delivered to a nearby premises.

6.9 The customer will be notified of such delivery to a neighbour by delivery notice or via email.

6.10 We will not attempt any further re-deliveries, due to the items being of a perishable nature.

6.11 Once the delivery is completed, in accordance with this clause 6, the risk of any damage or loss is with the customer. JU-ICE-IT shall not be held liable for any damage, defect or loss which may occur after delivery.

  1. Customer Rights

7.1 JU-ICE-IT Products are made to order, and we therefore have a strict cancellation policy. You may cancel your order at any time up to 48 hours before your delivery is due and we will refund you in full. You may also cancel your order up to 24 hours before your delivery is due, however in this instance, we reserve the right to charge an administration fee of 50% of the order value. To cancel an order, you must contact us by the same means that you initially placed your order.

7.2 If you wish to amend a delivery date on your order, rather than cancelling your order, you may do so up to 24 hours before your delivery is due. In this instance, we reserve the right to pass any third party charges associated with a delivery amendment to you and you hereby agree to be fully responsible for those charges.

7.3 If any Products you have purchased are faulty when they are delivered to you, you should contact us to let us know within 24 hours of receiving the Products. We will attempt to redress the situation as soon as possible, either (at our discretion), by replacing the Products within 48 hours, or by issuing a full refund for the faulty Products.

7.4 We reserve the right to ask you to return any allegedly faulty Product to us, in order that we can carry out the necessary tests to establish how the problem occurred. We will pay for the return of the Products, but in all cases, they must be returned to us in the original packaging.

  1. LIMIT OF LIABILITY

8.1 In all circumstances, to the extent permitted by law, our liability to you is capped at the Contract value. This is the price you paid for the Products.

8.2 We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us which is caused by any event or circumstance which is beyond our reasonable control.

8.3 Nothing in this clause affects your statutory rights as a consumer.

  1. Price and Payment

9.1 The price of the Products and our delivery charges will be as quoted on our Site from time to time or as advised when you place your order.

9.2 Payment is due at the time your order is placed.

9.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders where the Contract between us has already been formed.

9.4 All prices include VAT where applicable.

  1. Intellectual Property Rights

10.1 JU-ICE-IT is the owner or the licensee of all intellectual property rights in our Site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.

10.2 Any comments about the Products that you post to any website, blog or social media network must be made in good faith and represent your reasonably-held opinions.

10.3 JU-ICE-IT reserves the right to use or share anything you post, or any feedback you provide, in any of our social media or marketing materials.

  1. SEVERABILITY

If any of these terms and conditions are determined by a competent authority to be invalid or unlawful to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

  1. ENTIRE AGREEMENT

These terms and conditions constitute the whole agreement between us and supersede all previous discussions, correspondence and arrangements between us, relating to the subject matter of any Contract.

  1. RIGHT TO VARY THESE TERMS AND CONDITIONS

JU-ICE-IT reserves the right to revise and amend these terms and conditions as it deems necessary, in order to reflect changes in any market conditions or practices that may affect its business, or to accommodate any changes to laws or regulatory requirements.

  1. YOUR PERSONAL DATA

14.1 We will only use the personal information you provide to us to fulfil our Contract. That is to supply the products to you and take payment for them.

14.2 During the order process, we may ask your permission to contact you regarding other Products we offer. If you agree to this, you may retract these permissions at any time by emailing us.

14.3 We will not share your data with any third party organisation other than where the law requires us to do so.

14.4 Your data will be held in line with our Privacy Policy which can be found at Appendix A to these terms and conditions.

  1. LAW AND JURISDICTION

15.1 This Contract shall be governed by English law. Any dispute or claim arising out of or in connection with it shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

15.2 If a court finds part of this contract illegal, the rest will continue in force and effect.

 

APPENDIX A – Privacy Policy

We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who uses Ju-ice-it and only collect and use your personal data as described in this Privacy Policy. Any personal data we collect will only be used as permitted by law.

 

  1. What Does This Policy Cover?

This Privacy Policy applies to your use of our Site and how we treat your Personal Data.

  1. What Is Personal Data?

The UK has some of the strictest privacy regulations in the world. Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

  1. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 9.
  2. The right to access the personal data we hold about you.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business.
  9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 9.

It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. However, please contact us first, using the details in Part 9.

  1. What Personal Data Do You Collect and How?

Subject to the following, we do not collect any personal data from you. We do not place cookies on your computer or device, nor do we use any other means of data collection.

Our Site collects certain information automatically, including your IP address, the type of browser you are using and certain other non-personal data about your computer or device such as your operating system type or version, and display resolution.

If you send us an email, we may collect your name, your email address, and any other information which you choose to give us. For the purposes of the Data Protection Legislation, we are the data controller responsible for such personal data.

The lawful basis under the Data Protection Legislation that allows us to use such information is article 6(1)(f) of the UK GDPR which allows us to process personal data when it is necessary for the purposes of our legitimate interests, in this case, the proper operation and functionality of our Site. If you contact us, you consent to our use of your personal data to contact you. In this case, our lawful basis for using your personal data will be article 6(1)(a) of the UK GDPR, which allows us to use your personal data with your consent for a particular purpose or purposes.

  1. How Do You Use My Personal Data?

Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times.

We do not generally collect any personal data directly from you, but if you contact us and we obtain your personal details from your email, or from a form you submit on our website, we may use them to respond to you. The other technical data referred to above is necessary for the technical operation of our website and will not normally be used in any way to personally identify you.

Any and all emails containing your personal data will be deleted no later than 6 months after the subject matter of the email has been resolved and no other personal data will be retained for any longer than is necessary.

We will not share any of your personal data with any third parties for any purposes other than storage on an email and/or web hosting server.

  1. How and Where Do You Store My Data?

We will store some of your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

We will only store or transfer personal data in or to countries that are deemed to provide an adequate level of protection for personal data. For further information about adequacy decisions and adequacy regulations, please refer to the UK Information Commissioner’s Office.

  1. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exception(s).

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way that we have used it, as specified in this Privacy Policy (i.e. to communicate with you).

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If any of your personal data is transferred to a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.

  1. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a ‘subject access request’.

All subject access requests should be made in writing and sent to the email address is Part 9.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 28 days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we received your request. You will be kept fully informed of our progress.

  1. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please email us at juliet@ju-ice-it.co.uk

  1. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on 26 January 2022.